Refund and Returns Policy

We want you to feel confident trying IdentityMaxx, which is why we offer a 30-day money-back guarantee on all new subscriptions. If it's not the right fit, simply contact us within 30 days of your initial purchase and we'll provide a full refund—no hassle.

Because subscription renewals reflect continued access to the service, renewal charges are non-refundable once processed.

For annual plans, while full refunds are not available after the initial 30-day period, we may, at our sole discretion, offer a prorated refund based on timing, usage, and individual circumstances.

To ensure fairness, we reserve the right to limit or deny refunds in cases of repeated refund requests, suspected abuse, or misuse of the service. Generally, the 30-day guarantee will not apply after two or more refund requests.

Refunds apply only to purchases made directly through identitymaxx.com and do not cover any third-party fees or services.

If you have any questions or need assistance, our support team is here to help.

Contact Us
Phone: (888) 361-9611
Email: support@identitymaxx.com
Mailing Address: PO Box 457, Mahwah, NJ 07430